SHIPPING
All Australian orders are posted with Australia Post Express at a flat rate of $20 AUD. Australian express orders are estimated to arrive 1 - 3* business days from dispatch.
* Regional areas and external delays may incur longer timeframes.
All international orders are shipped with DHL Express at a flat rate of $100 AUD.
DHL express orders are estimated to arrive 3 - 5* business days from dispatch.
* This timeframe is an estimate, please note external delays may occur
Any orders placed outside of Australia may be subject to import tax and duties, which are set and levied by the importing country. These are not included in the prices displayed and are the responsibility of the buyer. You may be asked by DHL to pay these additional charges before your order is released by customs.
GENERAL ENQUIRIES
Harriette Gordon operates with a 100% made to order model, appreciating the beauty and quality that results from the slow pace of handmade production.
Our pieces are completed within a 2 - 4 month window.
We ask that you consider our approximate lead times prior to placing your order and suggest allowing ample time for delays & personal alterations.
GOWNS | 14 - 16 weeks (4 months)*
VEILS & ACCESSORIES | 6 - 8 weeks*
* Production time from purchase date. Please note delivery times are in addition to this
If you would like to know if we can accommodate a 'rush' order for an additional fee, please contact our team directly for assistance
As all our pieces are made to order, we do not offer any returns or refunds.
If you are unsure if an item will be suitable, please contact our team for advice before placing your order.